We are here for you
With open hearts, we are working tirelessly to assist members experiencing financial hardships due to COVID-19.
Members started receiving their Economic Impact Payments (also known as Stimulus Payments) on April 14. We know many of you are anxious to receive your payment or have questions. If you're eligible for payment, and have used an MVCU/BCU account for your 2018 or 2019 tax filing, the best way to verify if the payment has been deposited into your account is through Online Banking, Mobile Banking or 24-hour automated Telephone Banking.
MVCU’s Branch and Member Support Teams will not have information about the eligibility, timing or distribution of these payments. They are decided and distributed by the IRS. You can find answers to some of your most frequently asked questions here.
Our Call Volume is very high with questions about the Stimulus Payment. If you are able, please use one of the resources listed above instead of calling. If you have additional questions about your stimulus payments, please visit irs.gov.
We encourage all members to use one of our convenient services below. You can check your balance, make a transfer or payment, pay a bill, and even deposit a check through Mobile Banking.
- Online Banking through our website
- Mobile banking through our app
- Telephone banking by calling 800-356-0067, option 1
If you need cash, you can get cash back at many point-of-sale terminals or access any of the 40,000 surcharge-free COOP or SUM ATMs across the country. Find an ATM near you.
Branch lobbies to work with tellers are now accessible without an appointment. To ensure social distancing of members and team members, the number of people allowed in the branch will be monitored. You may be asked to wait in your car or outside to keep 6' of distance between you and other members.
All members will be asked to wear a mask when entering the branch. Don't have a mask? A disposable mask will be provided!
Office visits to meet with Financial Service Representatives continue to be by appointment only. To schedule an office visit, call 800-356-0067 option 2 to make an appointment or complete this form.
Temporary branch hours:
8:30 a.m. - 5:00 p.m. Monday to Wednesday, 8:30 a.m. - 6:00 p.m. Thursday & Friday, and 8:30 a.m. to 1:00 p.m. on Saturday.
Seabrook branch only: 10:00 a.m. to 4:00 p.m. Monday to Friday and closed on Saturday.
You may be feeling a great deal of uncertainty about your finances during this time. We have partnered with GreenPath Financial Wellness - a FREE nonprofit service that provides Financial Advice and counseling. If you are dealing with a loss of income or just general uncertainty about your finances, you can request a free financial counseling appointment.
Complete the form here and a GreenPath counselor will be in touch with you. Your call is confidential.
Deposit Insurance Coverage
We are a financially sound institution with more than $100 million in net worth and very strong liquidity. All of your deposits are 100% insured by the National Credit Union Association (NCUA) and Massachusetts Credit Union Share Insurance Corporation (MSIC). Your money is completely safe and easy to access at all times.
Beware of Scams
It is important to be on high alert for potential scams related to government assistance to taxpayers. If you receive letters, calls, emails or other communications from individuals claiming to be the IRS and offering Coronavirus stimulus payments in exchange for personal financial information, an advance fee, or charge of any knd, please do not respond. These are scams.
If you have trouble making a payment on your MVCU loan, we have solutions to help you. For help, simply complete this form:
For MVCU/BCU credit card payment deferral, please call the toll-free on the back of your credit card.
Keeping you informed about what the Credit Union is doing to keep you safe while banking with us is important. If you missed a past communication, you can find them here: