Beware of Scams
Merrimack Valley Credit Union and Bridgewater Credit Union, a division of Merrimack Valley Credit Union, care about your financial safety and security.
There have been some recent scams that have affected our members.
The scammer pretends to call from the Fraud Department at Merrimack Valley Credit Union (MVCU). The caller ID shows the MVCU number. The scammer told the MVCU member, Sheila, that they were calling to verify if she tried to use her debit card at a Walgreens in Tennessee. When Sheila said it was not her, the person on the phone told Sheila they needed her debit card PIN to block this transaction. Sheila hesitated and asked for a supervisor, then passed the call to another person and was told again that the only way to block the charge. Sheila gave them the PIN and they made two ATMs withdrawals at a TD bank in Revere ($200 and $100). They also used the card at Target for $518.00. As you can see, the scammers not only faked our phone number, they were very persistent, ultimately succeeding in scamming Sheila of $818. Please know that MVCU would never ask for your PIN when we call you.
The scammer pretends to be calling from Xfinity and tells you that you are owed a refund. In order for them to give you the refund, you need to log into online banking. The scammer then remotes into your computer and transfers money from one of your accounts to another. The scammer tells you they have processed the refund but gave you too much. They then ask you to send the excess back to them in gift cards or by a wire transfer.
We are working hard to protect our members, but there are some steps you can take personally to ensure your safety:
- If you are eligible for a refund from any company, the company should not need you to access your online/mobile banking. Do not log in because a company representative asked you.
- Never provide or confirm any financial details to a caller that you’re not familiar with. If you’re not sure, hang up, and call the number back.
- Be on the alert for phone scams, even if you receive a call from our 800 number. Phone numbers can be easily spoofed.
- Don’t give out personal information, such as your email address, phone number, online banking username, PIN, or debit card number.
- Don’t respond “Yes” within a text unless the information is actually accurate. If you are told via text to respond “yes” because they’re testing the fraud system, do not continue the conversation.
If you need to make a change to your contact information, it is most secure to do so yourself in online banking or to visit a branch for assistance.
Our goal is your financial safety and security. If you have any questions, please don’t hesitate to call 800.356.0067 to speak with a representative.