Digital Technology Upgrade
You asked for better tools and technology - we listened! We are excited to bring you a new level of banking experience with more features and more convenience! Below are the important details you need to know to ensure a smooth transition to the new platform. Please check back often for updates.
For more information about the upgrade, watch the Townhall Recording.
Extended Member Support Hours
Our Member Support Team is ready and available to assist with extended hours from September 16 - 27:
- Weekdays from 8:00 a.m. - 7:00 p.m.
- Saturdays from 9:00 a.m. - 2:00 p.m.
We expect that many of you will have questions, so wait times may be longer during peak periods. If you are not able to get through immediately, please leave a message, email us, or call back in the evening after 5:00 p.m. We appreciate your patience and assure you that we will return messages and answer questions as quickly as possible.
Online Banking Registration Required
Register from your desktop or the Mobile Banking App
- Go to the Home Page
- Enter your current username
- Enter your temporary password:
- Personal Accounts: Use the last 6 digits of your Social Security Number followed by your 4-digit birth year. Example: 0000001976.
- Business Accounts: Use the last 6 digits of the TaxID followed by the ZIP code of your business.
- NOTE: If you are a joint account holder, you will be able to register for your own login credentials two weeks after the upgrade. For security reasons, members should never share login credentials with other people, including joint account holders.
- Click Login.
- You will be immediately prompted to change your password. This will now be your password for both Online and Mobile Banking. Please check the box to remember the device you use.
- Validate your contact information. If either your email address or phone number was out of date, now is your chance to update it.
- Agree to the online banking agreement and PDF confirmation. To ensure you are able to view important disclosures and documents, you will need to confirm your device's ability to open these types of documents.
How To Videos
These step-by-step videos will help you navigate the new Online & Mobile banking platform:
- Login for the First Time
- Access Statements
- Access Tax Information
- Bill Pay
- Create an Alert
- Connect & Transfer to an External Account
- Customize your Online Banking
- Message Center
- Shared Access
- Transfer Money Between Your Accounts
- Use Categories
- Working with Accounts
Business Banking Videos:
- Business Accounts Dashboard
- Business Admin Widget: Payees, Roles, & Users
- Business Bill Pay
- Business Password Reset
- Business Reports
- Business Transfers
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Quicken, QuickBooks, & Mint
For Quicken, QuickBooks, or Mint users: This upgrade will require you to download all your transaction history before the upgrade, as well as set up a new connection after the upgrade. This will ensure that all your transactions will sync up and continue to download into your PFM.
Instructions to set up a new connection:
- Quicken Conversion Instructions
- QuickBooks Desktop Conversion Instructions
- QuickBooks Online Conversion Instructions
- Mint Conversion Instructions
Note for Mint users: it may take up to 5 days to resync your transactions
To use the upgraded Mobile Banking, delete your existing MVCU or BCU mobile app.
- iPhone users: Download iPhone App
- Andorid users: Download Android App. *Android users must use this link to redownload the app.
If you have not used mobile banking, simply download Merrimack Valley Credit Union's mobile app on your phone.
What to do before & after the upgrade
Before the Upgrade:
- Ensure that your contact information is accurate by updating your profile on online or mobile banking. A valid email or cell phone number on file will ensure a smooth transition to the new platform.
- Check your browser for compatibility. See the list of compatible browsers below.
- Be aware of the username(s) and the accounts you are primary or joint on.
- If you use Bill Pay, review your payee information.
- If you use Quicken, QuickBooks or Mint, please see the instructions below to download your transactions.
After the Upgrade:
- Re-Register from your desktop or the Mobile Banking App. Delete your existing app and redownload the app from teh App Store or Google Play.
- Review the list of accounts associated with your Social Security Number.
- Recreate your alerts under Notifications.
- Click the down arrow next to your name, and select "Settings" in the dropdown
- Click on the "Notifications" tab
- Click the Gear Symbol next to the notification you'd like to receive
- Move the button from "Off" to "On", and click "Save Changes"
- Grant shared access to others you trust with full or restricted access.
- Link your accounts from other Financial Institutions to see your entire financial picture.
- Check your FICO score.
- Try out all of the convenient features available on the new platform.
These transactions and resources will transfer to the new platform:
- Scheduled and recurring bill payments
- Bill payee information
- Scheduled online transfers
Although we have tried to make this upgrade as smooth as possible for you, some information cannot transfer over to the new platform. If these are features that you use, you will need to set them up once you are on the new platform.
- Shared Access login credentials
- Budgets and savings goals
- eBills - please wait 2-3 weeks after the upgrade to set up eBills again
- PopMoney (for MVCU users) - will be replaced by Zelle in the future
- LInks to Outside Accounts (for former Bridgewater Credit Union users) - you will need to set up accounts from other FInancial Institutions again
Your scheduled and recurring bill payments will continue to be processed. However, since we are consolidating our bill payment providers for both Merrimack Valley and former Bridgewater members, there will be some small differences. The payment method in some cases (check vs. electronic) may change because of the new bill payment vendor. The payment will be deducted from your account on the date you schedule the payment to be sent, not the date the company receives the payment.
We recommend that all bill payment users review their payees to make sure that the information is up to date. Out-of-date payee names and billing information can result in processing errors. We recommend waiting 2-3 weeks after launch to set up new eBill relationships for your payees. Prior payment history may take several days to load in the new platform.
Full Relationship View
To give you the added convenience of being able to do all your banking in one place, our upgraded digital banking platform will provide a full relationship view. This means that any MVCU account associated with your social security number (primary, joint, or business) will show under one login, with some exceptions like minor, beneficiary, and estate accounts. We highly recommend that you review your current ownership of accounts prior to the upgrade to understand what you will now see under your login.
If you are joint on an account that you do not want to see in online or mobile banking, you can hide those accounts:
- Click the down arrow next to your name, and select "Settings" in the dropdown
- Click on the "Accounts" tab
- Click the Pencil Symbol next to the account you'd like to hide
- Click the box next to "Hide This Account"
- Click "Save"
Primary vs. Secondary Account Owners
The temporary password that will be used to access the upgraded platform for the first time will be based on the primary account owner's last 6 of the SSN and birth year. If you are unsure if you are the primary account owner, you can check your monthly account statement. The name listed first is the primary owner. Joint owners will be able to register to get their own digital banking login once registration is open, using their own social security number and birth year.
In order to provide a better and more secure online banking experience to our users, we support the following desktop browsers:
- Google Chrome: 2 most recent versions
- Edge: 2 most recent versions
- Mozilla Firefox: 2 most recent versions
- Safari: 2 most recent versions
Note: Internet Explorer will not be supported. Computers with Windows 7 and above have Edge pre-loaded.
For former Bridgewater Credit Union mortgage holders, you will no longer need a separate login to access your detailed mortgage information. In the upgraded system, you can simply click "view transactions" on your mortgage and your mortgage center will open.