There are two spoofing scams that are impacting MVCU Members:
Spoofing is when someone disguises a phone number to look like MVCU's to convince you that you're interacting with us.
- The fraudster is telling the member that there is a problem with their debit card and asking the member to provide their card number. They are also sending the member security codes via text.
- The fraudster is telling the member that they're calling from MVCU and that a large withdrawal has been made from their account. The member is then asked to withdraw the same amount and lie to the teller about why they are withdrawing those funds. They are then instructed to go to a bitcoin ATM and send the funds to the caller.
If you are told to lie to a credit union employee, do not proceed with the transaction. If you are ever asked to provide personal information or are unsure about proceeding with a transaction, hang up, and call 800-356-0067 to verify if that conversation was legitimate. Our goal is your financial safety and security!
Protect Your Computer
We're here to help keep you, your money, and your technology safe.
Protect yourself and your family against:
- Identity theft
- ATM & debit card misuse
- Online fraud
Use these resources to start protecting yourself today:
Protect yourself from scams
Fraudsters are getting more sophisticated and more convincing. It’s getting harder to know when you’re being scammed, but there are some tips to follow to keep your money safe!
- Never allow a representative from any company to access your account through online or mobile banking.
- Also, never allow someone to remotely deposit checks to your account.
- Never give your online or mobile banking password to anyone.
- Never provide a refund or return via gift cards or cryptocurrency.
- If you have to pay money to a company or person to get a larger amount of money from them, then it’s a scam.
- If you are told to lie to a Credit Union representative, do not proceed with the transaction.
- Never send cash back via the U.S. Postal Service, FedEx, or UPS.
- If MVCU calls you, we will never ask you for your Debit Card PIN, Online Banking Password, or Account Number.
To verify your identity, an MVCU Representative may ask you to answer security questions, which may include your Social Security Number, Date of Birth, Driver’s License Number, Mother’s Maiden Name, a recent transaction, or a text verification code.
Our goal is your financial safety and security. If you have any questions, please don’t hesitate to call 800.356.0067. We’re here to help!