24-Hour Telephone Banking
Our updated telephone banking system provides enhanced features, including:
- Spanish language option: Telephone Banking is now available in Spanish.
- New transactions: Schedule future payments and transfers, make a stop payment on a check, and activate your ATM/Debit card. As before, you will be able to check your balance, transfer between accounts, make payments, and manage your account using Telephone Banking.
- Credit union and account information: Request a mini account statement via email or get information about our branch locations and hours.
- Transfer to Customer Service: Connect with a Call Center representative for assistance during business hours.
How to Access Telephone Banking:
- Call 1-800-356-0067 Option 1 from your touch-tone phone
- Enter your account number and Telephone Banking access code. If you don't have an access code, call 800-356-0067 or visit any branch to request one.
- Listen to the voice prompt to access your account information, transfer funds, or make a loan payment.
The menu options have changed. Please see below for the new Telephone Banking options. Click arrow for sub-menu options.
Option 1: Account Balance
- Checking
- Savings
Option 2: Account History
- Checking
- Withdrawals
- Deposits
- ATM Transactions
- Amount
- Check Number
- Savings
- Withdrawals
- Deposits
- ATM Transactions
- Amount
- Check Number
Option 3: Hear ACH Transactions
- Checking
- Savings
Option 4: Transfer Funds or Make A Payment
- Transfer funds immediately
- Make an immediate cross-member transfer
- Schedule a funds transfer
- Schedule a cross-member transfer
- Payments
- Hear existing schedule transfers
- Delete an existing transfer
Option 5: Withdrawals by Check
- Withdrawal from Checking
- Withdrawal from Savings
- Withdrawal from Loan
Option 6: Stop Payments
- Stop payments on a specific check number
- Stop payment on a check range
- Stop payment inquiry
Option 7: Card Maintenance
- Activate a card
- Deactivate or report a card lost or stolen
- Reorder a card
Option 8: Get Account Info by Email
1. Checking
2. Savings
0. If you'd like to change the email address
Option 9: Additional Options
- PIN Maintenance
- Get Credit Union Information
