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Merrimack Valley CUMerrimack Valley CU

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24-Hour Telephone Banking

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Our updated telephone banking system provides enhanced features, including:

  • Spanish language option: Telephone Banking is now available in Spanish.
  • New transactions: Schedule future payments and transfers, make a stop payment on a check, and activate your ATM/Debit card.  As before, you will be able to check your balance, transfer between accounts, make payments, and manage your account using Telephone Banking.
  • Credit union and account information: Request a mini account statement via email or get information about our branch locations and hours.
  • Transfer to Customer Service: Connect with a Call Center representative for assistance during business hours.  

How to Access Telephone Banking:

  1. Call 1-800-356-0067 Option 1 from your touch-tone phone
  2. Enter your account number and Telephone Banking access code.  If you don't have an access code, call 800-356-0067 or visit any branch to request one.
  3. Listen to the voice prompt to access your account information, transfer funds, or make a loan payment.  

The menu options have changed.  Please see below for the new Telephone Banking options.  Click arrow for sub-menu options.

Option 1: Account Balance

  1. Checking
  2. Savings

Option 2: Account History

  1. Checking
    1. Withdrawals
    2. Deposits
    3. ATM Transactions
    4. Amount
    5. Check Number
  2. Savings
    1. Withdrawals
    2. Deposits
    3. ATM Transactions
    4. Amount
    5. Check Number

Option 3: Hear ACH Transactions

  1. Checking
  2. Savings

Option 4: Transfer Funds or Make A Payment

  1. Transfer funds immediately
  2. Make an immediate cross-member transfer
  3. Schedule a funds transfer
  4. Schedule a cross-member transfer
  5. Payments
  6. Hear existing schedule transfers
  7. Delete an existing transfer

Option 5: Withdrawals by Check

  1. Withdrawal from Checking
  2. Withdrawal from Savings
  3. Withdrawal from Loan

Option 6: Stop Payments

  1. Stop payments on a specific check number
  2. Stop payment on a check range
  3. Stop payment inquiry

Option 7: Card Maintenance

  1. Activate a card
  2. Deactivate or report a card lost or stolen
  3. Reorder a card

Option 8: Get Account Info by Email

     1. Checking

     2. Savings

     0. If you'd like to change the email address

 

Option 9: Additional Options

  1. PIN Maintenance
  2. Get Credit Union Information

 

 

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