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Home / Borrow / Financial Hardship
financial hardship, greenpath, debt management, financial counseling, financial wellness

MVCU was a caring partner when I needed it most.

financial hardship, greenpath, debt management, financial counseling, financial wellness

MVCU was a caring partner when I needed it most.

Financial Hardship

The unexpected happens. We're here for you.

Mortgage Financial Hardship Assistance

We realize that financial hardship can happen to anyone. If you are unable to make your mortgage or home equity loan payment in a timely manner, we may be able to help. We suggest that you consider all available options before risking possible foreclosure.

As your mortgage loan servicer, we will work with you in an effort to make your payment affordable. If you believe you are experiencing a qualified financial hardship, please contact the Lending Review Department at 800.356.0067, ext. 22520.

Beware of Foreclosure Rescue Scams

You should NEVER pay for assistance or information about any mortgage financial hardship program. This assistance is free through HUD. Contact a HUD-approved counselor.

Beware of anyone who:

  • Asks you to pay a fee for housing counseling services or modification of a delinquent loan.
  • Says they can “save” your home if you sign or transfer over the deed to your house.
  • Asks you to make your mortgage payments to them. Always work with your mortgage servicer.

 

Is your Mortgage a Fannie Mae Loan?

To find out if your mortgage is owned by Fannie Mae, you can go to the Fannie Mae Loan Lookup site. This site enables you to quickly determine if Fannie owns your loan. This site is provided only as a convenience; you should check with Merrimack Valley to confirm if your loan is owned by Fannie Mae.

If you do have a Fannie Mae mortgage and you wish to file a dispute with MVCU or BCU regarding the process or decision on your financial hardship application, please call 800.356.0067 or submit a written request to the attention of:

Vice President of Residential Lending
Merrimack Valley Credit Union
500 Merrimack Street
Lawrence, MA 01843

The following is a summary of our service commitment to provide fair consideration and timely resolution of the escalation process for Fannie Mae loans (in accordance with Fannie Mae guidelines):

GreenPath, financial wellness, financial counseling, debt management, mortgage counseling, student loan counseling, foreclosure prevention

GreenPath is here to help!

Your Free Financial Wellness partner can help with:

  • One-on-one financial counseling with a caring, compassionate expert
  • A debt management plan
  • Home buyer preparation, foreclosure prevention, & reverse mortgage counseling
  • Credit report review to get your credit back on track
  • Student loan counseling and assistance

Contact GreenPath today!