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We realize that financial hardship can happen to anyone. If you are unable to make your mortgage or home equity loan payment in a timely manner, we may be able to help. We suggest that you consider all available options before risking possible foreclosure.
As your mortgage loan servicer, we will work with you in an effort to make your payment affordable. If you believe you are experiencing a qualified financial hardship, please contact the Lending Review Department at 800.356.0067, ext. 22520.
You should NEVER pay for assistance or information about any mortgage financial hardship program. This assistance is free through HUD. Contact a HUD-approved counselor.
Beware of anyone who:
To find out if your mortgage is owned by Fannie Mae, you can go to the Fannie Mae Loan Lookup site. This site enables you to quickly determine if Fannie owns your loan. This site is provided only as a convenience; you should check with Merrimack Valley to confirm if your loan is owned by Fannie Mae.
If you do have a Fannie Mae mortgage and you wish to file a dispute with MVCU or BCU regarding the process or decision on your financial hardship application, please call 800.356.0067 or submit a written request to the attention of:
Vice President of Residential Lending
Merrimack Valley Credit Union
500 Merrimack Street
Lawrence, MA 01843
The following is a summary of our service commitment to provide fair consideration and timely resolution of the escalation process for Fannie Mae loans (in accordance with Fannie Mae guidelines):
Your Free Financial Wellness partner can help with: