What should I do if my credit or debit card is declined while I am out of town but I know that the funds are available?

There are many possible reasons why this is happening. During business hours, please call a member service representative at 800.356.0067 or reach out via our secure contact form to resolve the issue.

Traveling?

One common reason for declined cards is a security card block due to unexpected transactions occurring outside the geographic region in which your card generally operates. Please notify us before traveling internationally with your Visa debit and credit card. Fill out our Travel Authorization Form to ensure your funds remain accessible while traveling.

Bon voyage!

Keep track of your account activity through our eService options!

With eServices, you have convenient 24/7 access to your account everywhere you go:

• Online Banking
• Mobile Banking
• Bill Pay
• ATM/Debit Card
• Telephone Banking