Why are my debit transactions being denied so often?

There are many possible reasons your card might be denied.

For security reasons, the specifics of your situation must be dealt with in confidence. During business hours, please call a member service representative at 800.356.0067 or visit a branch location to go over your transaction history.

Do you suspect you've been a victim of identity theft?

• Alert the FTC by phone: FTC's Identity Theft Hotline toll-free at 1-877-IDTHEFT (438-4338)
• Alert the FTC by mail:
  • Identity Theft Clearinghouse
    Federal Trade Commission
    600 Pennsylvania Avenue, NW
    Washington, DC 20580
• Alert the FTC online: Report Identity Theft

Keep track of your debit activity through our eService options!

With eServices, you have convenient 24/7 access to your account everywhere you go:

• Online Banking
• Mobile Banking
• Bill Pay
• ATM/Debit Card
• Telephone Banking