For security reasons, we recommend that you refrain from including confidential information like account numbers or social security numbers in an email.

For secure and confidential communication, please use our secure contact form, visit a branch, or call a member service representative at the Toll-free Member Service Center Telephone Number: 800.356.0067.

Phishing is the act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft. The e-mail directs the user to visit a website where they are asked to update personal information, such as passwords and credit card, social security, and account numbers that the legitimate organization already has. The website, however, is bogus and set up only to steal the user's information.

Vishing is the telephone equivalent of phishing. Vishing is the act of using the telephone in an attempt to scam the user into surrendering private information that will be used for identity theft. The scammer usually pretends to be a legitimate business, and fools the victim into thinking he or she will profit.

The Credit Union does not and will not call members requesting private information.

If you feel you have been a victim of identity theft, contact the FTC's Identity Theft

• By phone toll-free at 1-877-IDTHEFT (438-4338)
• Online by clicking here
• By mail:

Identity Theft Clearinghouse
Federal Trade Commission,
600 Pennsylvania Avenue, NW, Washington, DC 20580

Did you know that you can access your account 24/7 using Online Banking?

Make online transfers, access Bill Pay & eStatements, check and monitor your FICO score, set savings goals, manage your budget, and much more! Register today!

Haven't downloaded the app?

Download the MVCU mobile app on the App Store or via Google Play.  Follow the prompts to get set up in the application and log in from your smartphone!

You may have received a call from our fraud prevention center due to suspicious activity on your Card. If they suspect your card security has been breached, they may suspend the usage of your card until you validate the questionable purchases.

Always remember to notify us prior to traveling so your card(s) can be approved for use in the area you're traveling to.  This includes both international and domestic travel.  

Do you suspect you've been a victim of identity theft?

• Alert the FTC by phone: FTC's Identity Theft Hotline toll-free at 1-877-IDTHEFT (438-4338)
• Alert the FTC by mail:
  • Identity Theft Clearinghouse
    Federal Trade Commission
    600 Pennsylvania Avenue, NW, Washington, DC 20580
• Alert the FTC online: Report Identity Theft